Field Based - Senior Customer Account Manager

About DSW:

DSW is a family-owned and run water treatment and engineering company, based in Lingfield, Surrey. In a fast-changing industry, DSW are proud to remain 100% independent. Due to the sustained growth and expansion of the business, DSW are now looking to welcome a field based customer account manager, the successful applicant will be exclusively managing existing customer accounts but will also have the ability to convert warm leads passed on by the sales and marketing team.

Role requirements:

• Manage an existing customer base ensuring customer compliance, PPM completion and problem resolution for issues identified.
• Is customer care focused.
• Understands the start to finish sales process.
• Takes pride in proactive account management and providing on going support and guidance to customers.
• Learns new services and products quickly, can concisely convey benefits to customers.
• Can convert new customers from a variety of lead types including Social Media, Google, referrals, Networking and campaign follow up.
• Understand business growth and how to achieve it (Both organically and KPI driven)
• To proactively promote and sell new technologies.
• Can deliver product presentations.

Experience:

• Proven track record in developing and implementing sales strategies
• Genuine specialist in at least two area of the following with intermediate knowledge and experience in the others; hot and cold water systems, Cooling towers, Closed loop systems, swimming pools, chemical dosing/monitoring, plant and equipment.
• High level of verbal and written communication
• Excellent organisational skills
• Must be team focused and an excellent team player  
• Experience in multiple water industry roles is preferred.
• Some professional/accredited qualifications

Package/Benefits:

• Salary: £50k - £58k depending on experience and skill set.
• Bonus scheme: Between £5k - £25k per annum realistic but uncapped.
• Company car, phone and laptop provided
• Health and wellbeing package
• 25 days annual leave + 8 bank holidays
• Additional 1 day for every 2 years of service up to a maximum of 28 days.
• Company pension
• Employee of the month scheme.
• On the road refreshment allowance for meetings and travelling

Mainly London and Home Counties but you may be required to travel depending on evolving customer base.

Driving License is essential.

Hours: 8:00am – 5:30pm Monday to Friday (42.5 hours per week)