Field Based Motor Engineer

OverviewAre you an experienced and knowledgeable Motor Engineer who would like to contribute to the Solus Aviva family?ResponsibilitiesThe role:Solus Aviva Motor Engineers preserve consistency and the very best customer service across our market leading business and our strategic partners. Our world class insurance business requires a knowledgeable and skilled engineer to take our claims to the next level of customer service and customer expectations.The Engineering team deal with all aspects of both Insured and Third-party motor inspections, using state of the art technology to receive and audit estimates prior to authorising repairs to our Approved Repairer Network as well as Customer Nominated Repairers in a timely and cost effective manner.You will be in constant contact with our Solus sites as well as our approved repairers monitoring the performance, recognising potential areas of improvement and relationship building. QualificationsDesirable qualifications and experience:Member of either IMI / IRTE / ATA / VDA or be working towards (or willing to do so).Motor Claims knowledge including a basic understanding of insurance principlesGood working knowledge of computerised damage estimating systems, including AudatexGood spoken and written communication skillsAccuracy and attention to detailPositive and self-confident approach when dealing with our customers.Empathy, tact, assertiveness and diplomacy when talking to customersAbility to work well under pressure, meet ..... full job details .....