Field Based HR Case Manager

Are you an Experienced HR Professional with excellent knowledge and experience in Case Management, living in Ayesford, Croydon or Kent regionsWe have a Field- based/remote role that requires some national travelPURPOSE OF ROLEProvide support and guidance to managers on complex matters, such as capability, serious conduct, employee relations, and suspensions and investigations management. This includes reviewing investigation reports and complex letters or communications.Be an expert in your field and be able to provide a professional, proactive, telephone and written HR advisory service to managers at all levels across the business.Be a point of contact providing active support to managers in the day-to-day case management of serious/complex employment issues, whilst at all times considering the commercial constraints of the business and the legal frameworkKEY ACCOUNTABILITIES/TASKSResponsible for managing a portfolio of HR cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescalesBe a support mechanism within the wider HR team; Liaise and develop effective working relationships with wider stakeholdersProvide over-the-phone and face-to-face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locationsReviewing and preparing letters/ documents in readiness for and after formal hearings, and providing feedback to Managers where requiredRecord cases accurately ..... full job details .....