Fees Collection Officer

FEES COLLECTION OFFICER
We are recruiting on behalf of a leading independent school trust in London for a Fees Collection Officer. This role is responsible for managing the collection of school fees, maintaining accurate financial records, and liaising with external individuals. You will support the finance team in ensuring timely payments and effective credit control, contributing to the smooth financial operation of the organisation.

FEES COLLECTION OFFICER ROLE:

• Identifying overdue accounts by producing aged debt lists and monitoring arrears
• Initiating standard reminders and drafting non-standard correspondence for arrears, disputes, and queries
• Processing debit and credit card payments for severely overdue accounts
• Negotiating with late payers via phone, email, and letter while maintaining accurate records in SIMS
• Managing fee-related enquiries from parents, prospective parents, and general customers
• Liaising with school admin staff, Heads, DFOs, and senior leaders regarding arrears and potential exclusions
• Assisting with termly e-billing, preparing reports, maintaining arrears lists, and coordinating debtor meetings
• Collaborating with internal departments using SharePoint and adhering to all data protection requirements

• Requiring a minimum of 12 months’ accounts experience, with credit control preferred
• Being fully in the office during the three-month probation period before moving to a hybrid model of three days in the office in central London
• Demonstrating strong communication skills
• Having experience working in fast-paced environments
• Learning quickly and being process driven
• Showing resilience and the ability to thrive in fast-paced environments
• Prioritising tasks effectively to meet deadlines