Faults Administrator

Job title: Fault Coordinator / Shift Administrator Location: Hybrid working (3 shifts a week in the office) at Poole sopers lane BH17 7ER, from October 2025 onwards location will be Bournemouth Airport Contract length: 9 months Work Hours: Shift pattern 4 days on, 4 days off on a rotation basis. Hours are between 06:00-17:45, 07:00-18:45 or 08:00-19:45 on a rotational basis. Randstad Sourceright, a leading provider of RPO and MSP Recruitment Services are currently recruiting for a Fault Coordinator on behalf of a global leader in the market of Intelligent Transport Systems (ITS). This role is responsible for the effective handling of faults in line with our customers contract requirements, working on a prestigious and essential availability-based traffic signal maintenance contract. You will develop an expert understanding of our customers requirements and support our London Field Services team. You will contribute towards the long-term development of the Service Operations Centre and help to establish our department within the company with both internal and external customers. Areas of responsibility and tasks: Taking calls through the Telephony System from Field Engineers, Contractors, Third Parties and our Customer. Optimising contract performance by liaising with the TfL fault desk, 3rd Parties, Engineers and Field management as needed Carry out intelligent allocation of faults to Field Service Engineers and Contractors making use of the matrix to ensure we assign ..... full job details .....