Family Support Worker

Randstad is proud to partner with a leading care charity in England and Wales, to recruit a passionate Family Support Worker. If you are driven by making a difference for grand-parents, siblings, and family members stepping up to raise children, this role offers a rewarding opportunity to deliver pioneering 1-to-1 support.

* Role Title: Family Support Worker

* Salary: -29,000 per annum pro rata (-23,200 actual)

* Working Hours: Part-time (0.8 FTE / 28 hours per week)

* Contract: Fixed-term until August 2027

* Location: Newham (co-located in local authority hubs with home visits, hybrid working & occasional head office visits)

* Generous Leave: 24 days annual leave (based on 30 days FTE) + pro rata bank holidays

This is a unique chance to work at the forefront of a pioneering Randomised Controlled Trial (RCT) pilot programme-the Connected programme. Designed to deliver intensive, structured 6-month support, the programme helps kinship carers stabilise placements, navigate complex systems, and access vital services.

As a Family Support Worker, you will manage an active caseload of approximately 20 families at a time (around 40 across the year). Combining relational casework with high-quality data collection, your efforts will help build a strong evidence base to transform kinship care nationwide.

* Direct 1-to-1 Support: Provide emotional and practical guidance to carers in their homes and local communities using the Connected Intervention Protocol.

* Support Groups & Events: Establish and facilitate monthly support groups and coordinate celebratory family events.

* Multi-Agency Collaboration: Work closely with local authority teams, social workers, schools, health services, and community partners to advocate for families.

* Data & Casework Recording: Maintain accurate, timely CRM records (Salesforce) and complete SMART goal assessments to support trial evaluation.

* Safeguarding & Risk Management: Follow established safeguarding policies and risk assessment frameworks with full support from designated safeguarding leads.

* Proven experience supporting vulnerable families or carers, completing needs assessments, and developing support plans.

* Experience in community-focused casework and facilitating peer or support groups.

* Demonstrated ability to build trusting relationships while maintaining professional boundaries.

* Strong IT and administration skills, including experience using CRM systems (e.g., Salesforce) for case management.

* Knowledge of trauma-informed and strengths-based approaches to family support.

* Clear understanding of safeguarding procedures and child protection practices.

* Strong commitment to equity, diversity, and inclusion.

* Right to work in the UK and willingness to travel within Newham and surrounding areas.

* Lived experience of kinship care.

* Background in social care, early help, or children & family support services.

* Existing knowledge of statutory policies and support options for kinship families.

To apply for this role through Randstad, please submit your CV along with responses to the following 5 screening questions (using real-world examples where possible):

1. Motivation: Why do you want to work as a Family Support Worker on the Connected programme, and how does this role align with your values and experience?

2. Assessment & Direct Support: Describe a time you supported a family facing complex challenges. How did you assess their needs and prioritize support?

3. Partnership Working: Tell us about a situation where you collaborated with external professionals (e.g., social workers, schools) to support a family.

4. Safeguarding: Give an example of when you had safety or wellbeing concerns regarding a child or family. What steps did you take

5. Casework & Data Management: How have you successfully managed a caseload while maintaining accurate data records?

Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.

Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.