Family Practitioner Services (FTS) Operations Manager - Band 6

FPS Operations Manager - Band 6Location: Franklin StreetDirectorate: Operations - Family Practitioner Services (FPS)Salary: £38,682 - £46,580 per annumHours: 37.5 hours per weekWorking Pattern: Full-time, fixed working patternsAbout the RoleAn excellent opportunity has arisen for an experienced and motivated FPS Operations Manager to join the Family Practitioner Services team.The successful candidate will support the FPS Senior Manager in the day-to-day management of FPS payment and business operations, ensuring the delivery of efficient, accurate and customer-focused services to Family Practitioner Services contractors.This is a varied management role encompassing service delivery, financial and payment processes, people management, business improvement, project delivery and stakeholder engagement. The successful candidate will also deputise for senior management when required and contribute to the development and implementation of new and improved services.Key ResponsibilitiesThe successful candidate will be responsible for:Supporting the day-to-day management of FPS business, payment and customer-facing services.Leading and managing teams to achieve agreed objectives, service standards and performance targets.Developing and improving processes and procedures to enhance service efficiency and quality.Monitoring payment, financial and information data to maintain accuracy and identify areas for improvement.Ensuring payment processes are accurate, timely and compliant with ..... full job details .....