Factoring Assistant - housing

Your new company We are currently recruiting for a Factoring Assistant to join a well-established Housing Association in Glasgow. This is an excellent opportunity to join a busy and customer-focused team, supporting the delivery of high-quality factoring services to homeowners and residents.This is a varied, fast-paced role suited to someone with experience within social housing or property management.Your new role Act as a first point of contact for factoring customers, handling enquiries via phone and email relating to service charges, common repairs and estate issues.Support the delivery of an efficient factoring service, ensuring a high standard of customer care at all timesAssist with the preparation and issue of quarterly factoring invoices, ensuring accuracy and timelinessHandle invoice queries and support resolution of customer concernsSupport arrears and debt recovery processes, including monitoring accounts, issuing correspondence, and contacting customers regarding outstanding payments.Liaise with internal teams and contractors regarding common repairs, maintenance issues, and planned worksMaintain accurate records on internal systems, ensuring all ownership and account changes are updated correctlySupport the process of change of ownership, including liaising with solicitors and issuing final invoicesAssist with estate inspections and customer visits where requiredContribute to reporting, statistics, and tenant communications such as newslettersAttend occasional ..... full job details .....