Facilities Manager

Role: Station Facilities Manager
Location: Banbury - Various Chiltern railway stations (Regional / National coverage as required)
Salary: Up to -40,000 per annum
Closing Date: Thursday 21st August 2025

Job Purpose

The Facilities Manager is responsible for ensuring the safe, efficient, and customer-focused management of all facilities within Chilterns railway stations. This role covers the day-to-day operational management of station buildings, platforms, public areas, and back-of-house facilities, ensuring compliance with all statutory requirements, operational standards, SQR (Service Quality Regime) and customer expectations.

Key Accountabilities

• Oversee the maintenance, repair, and overall condition of station facilities, ensuring they are safe, clean, and operational at all times.
• Monitor contracted services including cleaning, waste management, landscaping, and specialist maintenance providers and liaise with the Facilities Contract Manager where services fall below specification
• Conduct regular inspections and audits of station facilities to identify and resolve defects promptly.
• Develop and implement maintenance schedules and planned preventative maintenance (PPM) programmes.
• Ensure compliance with health & safety regulations, fire safety standards, and environmental legislation.
• Respond effectively to emergencies, incidents & reactive faults coordinating a team of Building Care Operatives
• Liaise with the FM Help Desk, station area managers, station front line customer service teams, Network Rail, local authorities, and other stakeholders to coordinate works and maintain operational continuity.
• Deliver continuous improvements to enhance passenger experience and meet SQR standards.
• Maintain accurate records, including statutory compliance documentation, maintenance logs, and contractor performance reports.
• Promote and enforce high standards of customer service across all facilities-related activities.

Person Specification

Essential

• Proven experience in facilities management within a complex, high-footfall environment (e.g., transport hubs, large commercial sites, airports, or railway stations).
• Strong understanding of health & safety legislation and statutory compliance requirements in the UK.
• Experience managing multi-disciplinary contractor teams and service providers.
• Excellent organisational, problem-solving, and decision-making skills.
• Strong communication and stakeholder management abilities.
• Ability to work flexibly, including occasional evenings or weekends in response to operational needs.
• Proficient in using facilities management software and Microsoft Office applications.

Desirable

• NEBOSH or IOSH qualification.
• Knowledge of rail industry standards and operations.
• Experience working in a unionised environment.
• Project management qualifications (e.g., PRINCE2)

Key Competencies

• Leadership and team coordination
• Customer focus
• Financial acumen
• Attention to detail
• Adaptability and resilience
• Proactive approach to safety and compliance