Facilities Manager

Company Profile

CBRE is the global leader in real estate services and leverages the industry''s most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.

Job Title: Facilities Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join the team located in Wimbledon.

The purpose of the Facilities Manager role is to have management and overall responsibility for a group of properties in line with all Health and Safety, environmental, company procedures, general legislation and client/tenant requirements. This includes ensuring adherence to budgetary controls and customer service standards.

Role Summary:

• Operational Facilities Management
• Lead the day-to-day delivery of facilities management services across site.
• Ensure all buildings, plant, equipment, and associated infrastructure are maintained to the highest standards.
• Oversee the operational performance of all building services and facilities systems.
• Drive continuous improvement initiatives to enhance building performance, service delivery, sustainability, and occupant experience.
• Develop and maintain strong working relationships with clients, occupiers, stakeholders, contractors, and service providers.
• Planned Preventative Maintenance (PPM)
• Manage the delivery of all Planned Preventative Maintenance programmes.
• Ensure statutory inspections, testing, and maintenance activities are completed within required timeframes.
• Review maintenance schedules to maximise asset life and operational efficiency.
• Monitor service providers to ensure maintenance activities are delivered in accordance with contract requirements and industry best practice.
• Ensure accurate maintenance records are maintained within CAFM systems.
• Reactive Maintenance and Engineering Services
• Manage all reactive maintenance activities and ensure service levels are achieved.
• Monitor work order completion, response times, and contractor performance.
• Investigate recurring faults and implement permanent corrective actions.
• Prioritise critical operational issues and coordinate timely resolutions.
• Ensure minimal disruption to occupants and business operations throughout reactive works delivery.
• Soft Services Management
• Oversee all contracted soft services including:
• Cleaning services
• Security services
• Reception and Front of House services
• Waste management
• Internal landscaping
• Pest control services
• Conduct regular service reviews and audits.
• Monitor contractor performance against KPIs and SLAs.
• Implement service improvement plans where required.
• Ensure soft service contracts deliver value for money and operational excellence.
• Financial Management and Budget Control
• Identify opportunities for cost savings and efficiency improvements.
• Manage purchase orders, invoicing processes, and financial approvals in accordance with company procedures.
• Review contractor quotations and ensure value for money is achieved.
• Ensure all financial targets are achieved without compromising service quality or compliance.
• Contract Management
• Manage service provider contracts and supplier relationships.
• Conduct regular contract performance reviews.
• Ensure compliance with contractual obligations and service level agreements.
• Manage procurement activities in accordance with company policies.
• Participate in tender exercises, supplier selection, and contract mobilisation activities.
• Drive supplier performance improvement and innovation.
• Health, Safety and Compliance
• Maintain overall responsibility for health, safety, and environmental compliance across all properties.
• Ensure compliance with all relevant legislation, regulations, approved codes of practice, and company procedures.
• Conduct regular site inspections, audits, and risk assessments.
• Manage contractor control procedures including permit-to-work systems.
• Ensure all statutory compliance records and certification remain current and accessible.
• Investigate accidents, incidents, near misses, and implement corrective actions.
• Maintain emergency plans, business continuity plans, and building risk registers.
• Act as Fire Safety Coordinator and ensure fire safety systems and evacuation procedures are maintained and tested.
• Client and Stakeholder Management
• Serve as the principal point of contact for clients, tenants and key stakeholders.
• Build and maintain strong client relationships through proactive communication and service excellence.
• Manage occupier and customer feedback processes.
• Resolve escalated complaints and operational issues professionally and effectively.
• Deliver high levels of customer satisfaction and contractual performance.
• Reporting and Administration
• Produce regular operational, financial, compliance, and management reports.
• Maintain accurate records within CAFM and company management systems.
• Monitor KPIs, SLAs, and performance metrics.
• Prepare monthly, quarterly, and annual performance reports.
• Ensure all property documentation is maintained and regularly reviewed.
• Leadership and People Management
• Provide leadership, direction, and support to site teams.
• Conduct performance reviews and development planning.
• Promote a positive health and safety culture.
• Ensure colleagues receive appropriate training and development opportunities.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Carry out any reasonable requests from management.

Experience Required:

• Educated to degree level or equivalent.
• Previous facilities management experience, including line management responsibility for company personnel and contractors and management of service agreements as applicable.
• Excellent customer service, interpersonal and communication skills.
• IT literate, with an understanding and experience of industry-specific IT applications.
• High degree of knowledge and awareness of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified.
• Ability to work within a team and on own initiative within a pressurised environment with excellent organisational and planning skills.

DISCLAIMER
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

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