Facilities Management Leader (Band 4)

Overview

work for a business who is developing strong partnerships to realise a greener, more sustainable city through its properties, customers and people? Then come and work for Places for London. A rare opportunity has arisen in Asset Management for a progressive and driven individual with a desire to make a difference. The Facilities Management Leader is responsible for developing and implementing strategies to protect physical assets and maintain value, whilst providing good quality services across the commercial portfolio, ensuring premises are safe and compliant, whilst creating an attractive environment that support tenant businesses to thrive. The post holder will oversee the team responsible for developing and commissioning planned preventative maintenance, forward maintenance and reactive works that reflect both operational and strategic plans for the premises. They will hold the relationship with the supply chain, working in partnership to deliver a seamless service. You will oversee the in-house team of facilities managers and building surveyors to support the property and asset management function. You will use data gathered from audits and inspections to understand trends and put in place measures to ensure standards are maintained and bettered. Activities involve collaborating with stakeholders, suppliers, and customers to prioritise and execute programmes of work, develop and manage the annual FM budget and mature the FM service through continuous improvement. The Facilities Management Leader will work alongside the Data team and be accountable for maintaining good quality asset information and ensuring data is accurately maintained in the CAFM system. The post holder will also oversee the FM Helpdesk and provide periodic reports on spend against budget, forecasts and performance. You will work in a collaborative and solution focused environment, to deliver a good quality end-to-end service that removes risk and builds capabilities in the right place.The position sits within the Facilities Management team and reports into the Head of Systems and Operations.The Portfolio: The commercial portfolio comprises of circa 3500 units and over 2600 agreements generating an income of £90m per annum. The portfolio is mixed use comprising arches, retail units, offices, industrial, residential, land and other miscellaneous buildings and uses. The organisation is investing off the back of strategic plans that will lead to significant improvements to the portfolio, to create better environments for customers and support income growth. The Facilities Management Leader will play an important role in ensuring property assets are well maintained, creating opportunities to reduce carbon emissions, whilst upholding capital and rental values and therefore contributes towards the strategic goals.Key Accountabilities

Put in place operational plans and fit-for-purpose procedures for the management of the portfolio.Effectively manage the Facilities Management and Maintenance teams ensuring they have targets and development plans and are working in line with corporate and service targets.Lead all cyclical, planned and reactive maintenance for hard and soft services, ensuring sites are compliant, and best value achieved from works and services.Minimise risks to health and safety through completion of property risk assessments and regular inspection, resolving issues.Establish, review and monitor the delivery of all Facilities contracts and services.Maintain data within the CAFM system, ensuring assets are accurately captured, record of condition is maintained, and records are in order.Work with Property and Asset Managers to develop a Service Charge or Service Cost as appropriate for incorporation into commercial lease agreements and in line with strategies.Set standards and use performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvements in your area, conducting regular audits to maintain quality.Ensure compliance with TfL, LUL and Infraco standards and operational requirements, Health and Safety and other statutory legislation.Oversee feasibility studies detailing options and recommendations to repair, replace or improve a range of properties within the property portfolio.Respond appropriately to emergencies or urgent issues.Implement and monitor sustainability practices and energy efficiency measures to meet targets and objectives.Compile, manage and report on annual budgets for the service.Knowledge

Essential: Relevant Degree together with corporate membership of RICS, or similar body.Essential: NEBOSH in Safety Management.Essential: Associated legal aspects, financial control and procurement processes.Essential: Comprehensive awareness of the regulatory and statutory compliance framework as it relates to the built environment.Essential: Self-starter with an ability to multi-task and prioritise workload, project manage works, whilst managing expectations and meeting SLAs.Essential: Ability to think innovatively, practically and make decisions to resolve problems quickly.Essential: Ability to communicate effectively at all levels, interpersonal and relationship building, including networking.Essential: Financial acumen and ability to manage budgets and control costs.Essential: Ability to lead and motivate team to achieve goals and objectives.Essential: Ability to write clearly and concisely and handle long complex documents and write scopes of work.Experience

Essential: Substantial experience and knowledge in building maintenance and facilities management best practice and trends.Essential: Experience in the administration of a range of projects to objectively establish and achieve fundamental commercial and financial requirements and client aims.Essential: Substantial experience of appointing external consultants, preparing the consultants brief and monitoring progress.Desirable: Experience, knowledge and understanding of commercial and residential estate management, including service charge.Essential: Relevant proven experience in a multiple site environment including people management and with a business focus, customer driven approach is essential.Desirable: Skilled in using property management software and tools.Welcome to Transport for London Careers

Take a look at job opportunities with us and you may be surprised at what you discover: a rich heritage, a commercial outlook, an iconic brand, a unique public service. It all adds up to make Transport for London a great place to develop your career. Here you can start your journey!Key Information

Job title: Facilities Management Leader (Band 4)Salary: Up to £85,000/annum depending on experienceContract type: Permanent, TfLLocation: Victoria Station House, London and HybridApplication closing date: Friday 12th September 2025 @23:59Hybrid working within this role enables a balance of a minimum 60:40 per cent of time split between the office / site and home over a 2-week period. Hybrid working arrangements can evolve subject to business requirements.Job Overview

Ready to come and work client side for a growing commercial property business with £1.5bn of assets across London and ambitions to double its income over the next 10 years? Do you want toEquality and Diversity

We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fairApplication Process

Please apply using your CV. Please think carefully about the skills, knowledge and experience in the advert and cover this in your CV. PDF format preferred and do not include any photographs or imagesBenefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:Final salary pension schemeFree travel for you on the TfL networkReimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket30 days annual leave plus public and bank holidaysTfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allowPrivate healthcarediscounted scheme (optional)Tax-efficient cycle-to-work programmeRetail, health, leisure and travel offersHybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements.We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short ..... full job details .....