Facilities Helpdesk Team Leader

Are you a natural problem-solver who thrives in a fast-paced environment? Do you enjoy leading teams, improving processes and delivering exceptional service? If so, this could be the perfect next step in your career.We''re looking for a Helpdesk Team Leader to take ownership of our day-to-day helpdesk operations, ensuring our colleagues and stakeholders receive timely, high-quality support. This is a key role within our Facilities Management function, offering the chance to shape service delivery, coach a growing team and influence continuous improvement across the business.This is a hybrid role requiring 3 days per week in our Manchester office.What You''ll Be DoingLeading the day-to-day running of the helpdesk, ensuring requests are logged, prioritised and resolved efficiently.Acting as the main escalation point for complex or urgent issues.Monitoring SLAs, KPIs and service performance, producing monthly reports and identifying improvements.Coaching and developing helpdesk advisors, driving a positive and high-performing team culture.Working closely with internal teams and external contractors to resolve issues quickly and effectively.Optimising helpdesk systems, improving workflows and supporting new tools or processes.Ensuring compliance with health and safety, audit requirements and workplace standards.What You''ll BringWe''re looking for someone who combines operational know-how with strong leadership qualities:Experience in Facilities Management or workplace ..... full job details .....