Facilities Helpdesk Operator

This role is working for an acclaimed international law firm and is responsible providing a high end service for their internal facilities helpdesk in their centrally located state of the art London office on a 10am to 6pm shift Monday - Friday hybrid with 3 days in the office.  Facilities helpdesk duties involve;

• Manage, control and monitor efficiently the day-to-day operation of the Helpdesk function.
• Effective management of all preventative maintenance (PPM) scheduling and reactive service calls, including logging of jobs, seeing through from start to completion, and escalating where appropriate.
• Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request.
• Ensure all certification and supporting paperwork (works record sheets, instruction sets, plans, photos etc.) supplied is saved within the CAFM system and managed effectively within Helpdesk.
• Produce a variety of reports regularly, collation of statistics and any other adhoc reporting / analysis requested.
• Manage Helpdesk administration and facilitate training requirements. Carry out modifications and updates on system data regularly and maintain an effective filing system.
• Capture Events and associated requirements for efficient and smooth delivery of service.
• Management, uploading and amendment of asset information held in CAFM system and helpdesk operation.
• Supporting the Helpdesk Supervisor in the effective management of the CAFM and Helpdesk function.
• Liaise with external parties where required.
• Stakeholder management.
• Provide professional customer service at all times.
• Supporting the Facilities team in the management of services to the business.

Experience of working a facilities helpdesk in a professional services environment is desired as well as a strong focus on outstanding customer service and proven ability to work as part of a team. This is an outstanding opportunity to be part of a thriving and growing business and to work in a strong, cohesive and supportive team.