Facilities Helpdesk Coordinator

Catch 22 are supporting a forward thinking Facilities Management organisation in the recruitment of a Facilities Helpdesk Coordinator to provide support and assistance on cleaning and maintenance contracts.

Working with clients within the healthcare, student accommodation, hotel chains and housing association sectors, the successful applicant will be responsible for managing tenantt appointments, coordinating service requests, troubleshooting issues, and ensuring efficient communication and collaboration.

Role Responsibilities:

• Book and confirm tenant appointments via phone, SMS, and email.
• Manage scheduling, route planning, and job allocation to maximise efficiency.
• Support engineers with rescheduling, follow-on works, and equipment/parts ordering.
• Maintain accurate records, process data entry, and raise purchase orders.
• Monitor company vehicle compliance (tax, MOT, inspections) and log required works.
• Conduct customer follow-ups, resolve enquiries, and ensure service quality standards.
• Work closely with field teams and internal departments to coordinate daily operations.

Role Package:

• Permanent, Full time Contract
• Salary £27,000 - £29,000
• Monday - Friday
• Office based with potential for home working after successful probation
• Basic benefits package - 28 days holidays (inc bank holidays)  & standard pension

If interested in this role, then please apply or get in touch on (url removed).