Facilities Helpdesk Coordinator

Helpdesk Coordinator - White City, London£31,000 Monday-Friday, 8:30am-5:30pm (40 hours)Catch 22 are partnering with a leading Facilities Management provider to recruit a Helpdesk Coordinator for a high-profile corporate site in White City.This is a fast-paced, client-facing role where you will act as the first point of contact for all FM requests, managing jobs via CAFM (QFM), coordinating engineers and contractors, and ensuring service delivery meets agreed SLAs.Key Responsibilities: Manage helpdesk inbox and calls, logging requests accurately on CAFMSchedule engineers, contractors, and service teamsTrack job progress, update records, and produce reportsRaise purchase orders, manage invoices, and support quotationsSupport compliance reporting (PPMs) and contractor administration About You: Previous experience in a helpdesk or FM coordination roleStrong organisational and communication skillsConfident IT user (CAFM systems, MS Office)Proactive, reliable, and customer-focused What''s on Offer: 33 days holiday, EAP, and reward schemesTraining and development opportunitiesSubsidised gym membership and additional benefits If you''re an organised coordinator looking to join a well-established FM provider on a flagship site, apply today. ..... full job details .....