Facilities and Community Coordinator - Island, Manchester

Facilities and Community Coordinator - Island, ManchesterManchester - England - United Kingdom of Great Britain and Northern Ireland

Role Purpose

Island is more than just a workspace—it’s a home for forward-thinking businesses that care about people, place, and planet. Located in the heart of Manchester, Island offers a connected, welcoming environment designed to feel like a home away from home. It’s a place where you feel supported, inspired, and part of a vibrant community. We’re redefining what a workplace should be: inclusive, energising, and rooted in sustainability and connection.

Role Specific Particulars

As the Community and Facilities Coordinator, you’ll be the vibrant face and heartbeat of Island. You will champion exceptional service, curate memorable experiences, and support the operational excellence of the building. Your role blends customer-facing energy with behind-the-scenes precision, playing a vital part in placemaking, community-building, and seamless facilities support. This is a unique opportunity for someone confident, proactive, and passionate about people—someone who thrives in conversation, lights up a room, and naturally connects others. You will have established community connections and sustainability and equality at heart. You’ll work closely with the Building Manager to uphold high standards across the site while leading on event coordination and community engagement.

Key Responsibilities

Community and Customer Experience

Be the go-to person for occupiers and guests, delivering a warm and memorable welcome.

Lead placemaking initiatives and themed events that bring the space and its people to life.

Build relationships with local retailers, artists, startups, and community groups to grow our network.

Support and promote regular social, educational, and business events in the space.

Champion occupier feedback and use it to continually enhance service and experience.

Maintain and update engagement platforms like digital displays.

Facilities and Building Operations

Assist and support the Building Manager in overseeing all communal areas, ensuring they are clean, functional, and welcoming.

Coordinate planned and reactive maintenance, liaising with contractors and logging tasks via systems like Meridian; ensure HandS records and statutory compliance are up to date.

Conduct regular site inspections and meter readings.

Manage the P2P (Purchase to Pay) process and maintain financial records, including quotations and purchase orders.

Support Building Manager with emergency procedures, reports and data insights and implement best practice.

Liaise with tenants and respond to day-to-day operational and maintenance queries with efficiency and care, ensuring follow-up through to resolution.

Person Specification / Requirements

Customer-Focused: Warm, responsive, and driven by service excellence.

Engaging and Confident: Natural communicator who enjoys connecting with people.

Creative and Proactive: Brings fresh ideas and follows through with energy.

Organised and Reliable: Strong attention to detail and time management.

Facilities-Savvy: Familiar with building systems and comfortable managing site operations.

Tech-Enabled: Proficient in office software and confident using digital platforms.

Values-Led: Passionate about inclusion, sustainability, and community-connected.

Qualifications and Experience

Experience in hospitality, coworking, facilities, property, events, or community roles.

Working knowledge of health and safety legislation and building compliance (training provided).

Proven ability to thrive in a fast-paced, people-facing environment.

Why Join Us

Be part of one of Manchester’s most exciting and community-driven workspaces.

Help shape a role that blends creativity, hospitality, and operational impact.

Access top-tier training and ongoing development.

Work somewhere people love being—not just for work, but for connection.

Service line: Advisory Segment

Other

Employment type: Full-time

Seniority level: Entry level

Job function: Other

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