Facilities & Workplace Experience Manager

Facilities & Workplace Experience Manager

Location: South East London

Salary: -58,000 - -60,000 + Bonus + Benefits

Contract: Monday - Friday: 8am - 5pm

The Opportunity

We are seeking a dynamic, forward-thinking Facilities & Workplace Experience Manager to lead IFM operational excellence across a prestigious, varied estate. Operating within a high-profile campus environment that features a unique blend of modern facilities and historic listed buildings, this role offers an incredible platform to showcase your expertise.

You will act as the operational heartbeat of the estate, partnering with our senior leadership team to design and deliver an exemplary workplace experience. If you are passionate about driving technical compliance, championing sustainability, and maintaining world-class soft and hard FM standards, this is a career-defining role.

The Role

You will lead a multi-disciplinary team to deliver a seamless, integrated service, ensuring that operational tools, CAFM data, and financial reporting are leveraged to consistently exceed our client''s contractual requirements.

Key Responsibilities:

Operational Leadership & Workplace Experience

• IFM Service Excellence: Manage and align both Hard and Soft FM service lines to ensure consistent, premium-standard service delivery across all campus buildings.

• Workplace Culture: Develop a workplace experience that prioritizes customer satisfaction, fosters a "people-first" environment, and directly supports the contract''s Corporate Social Responsibility (CSR) and sustainability goals.

• Stakeholder Diplomacy: Forge strong, collaborative relationships with clients, building users, and key stakeholders, acting as a trusted operational partner.

Technical Compliance & Performance Governance

• Statutory Compliance: Take absolute responsibility for statutory and non-statutory compliance across the estate, ensuring all systems meet current regulations and industry codes of practice.

• KPI & SLA Management: Meticulously govern the contract''s suite of performance metrics, proactively resolving reactive and PPM tasks to prevent failures or service penalties.

• Continuous Innovation: Coordinate and drive smarter, simpler operational models, identifying opportunities for technological innovation and service improvement.

Financial & Technical Administration

• Budget Accountability: Take ownership of the localized campus budget, managing core financial processes including purchase orders (POs), task orders, goods receipting, and cost tracking.

• Data-Driven Reporting: Oversee the CAFM/CMMS platform on-site, using data-driven insights to compile accurate monthly performance reports for senior leadership and client review.

What We Are Looking For

The ideal candidate will combine strong technical/compliance acumen with a polished, highly communicative leadership style.

Experience & Skills:

• Sector Expertise: Proven track record of managing both Hard and Soft FM services within a large-scale Integrated Facilities Management (IFM) contract (experience within education, public sector, or heritage portfolios is highly desirable).

• Workplace Experience: Demonstrated capability in creating and executing successful "Workplace Experience" or hospitality-led initiatives across complex estates.

• Leadership Stature: Exceptional people management skills, with an understanding of core HR fundamentals and a talent for driving team performance.

• Systems Literacy: Highly proficient in utilising CMMS/CAFM platforms, data analysis tools, and the Microsoft Office Suite (advanced Excel and PowerPoint are essential).

• Commercial & Analytical Mindset: Strong financial management skills with experience controlling local budgets, coupled with an analytical approach to decision-making.

What We Offer

We are committed to supporting our leaders with a rewarding environment and outstanding pathways for professional growth:

• Comprehensive Benefits: Including an excellent pension scheme, private healthcare support, and comprehensive wellness programs.

• Professional Development: Direct access to industry-leading training, professional certifications, and clear pathways into regional contract management.

• Impactful Work: The opportunity to manage a unique, architecturally significant estate while delivering services that genuinely improve the daily quality of life for thousands of users.

If you are a driven FM professional ready to elevate the workplace experience for a landmark estate, apply today to start the conversation.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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