Facilities Administrator/Helpdesk

Location: HorshamJob Type: Permanent Full Time Salary: £30,500 per annumWorking hours: Monday to Friday, 8:00 to 17:00What you''ll do: Identify client requirements through telephone, Request Portal, and e-mail communications. Raise and manage to completion PPM and reactive Work Orders in a CAFM System to deliver KPIs.Progress both colleagues and suppliers to ensure that EMCOR UK SLAs are met.Record and respond to Compliments and Complaints.Produce Quotations, chase approvals and arrange for work to be carried out via raising Purchase Orders to subcontractors and arranging for access to Site.Maintain and update the CAFM Work Order Records to ensure complete clarity of job progress, managing Work in Progress and ensure timely closure.Achieve closure of Work Orders to financial deadlines to ensure prompt payment.Take ownership for managing Work Orders from the first telephone call through to client feedback following completed works and manage electronic filing.Use your knowledge of a facilities environment to assign the best resources to the type of work being requested, overcome obstacles to completion, and proactively update stakeholders on the progress of works.Identify improvements to standard procedures to ensure that controls exist, and information is shared to proactively protect against risks/service failure.Develop strong relationships with the client, direct customers, colleagues, and subcontractors, sharing knowledge and experience with the wider team.Support the ..... full job details .....