https://jobs.co.uk/job/facilitation-and-administration-service-lead-matchtech--7302606e-5531-4065-9dc2-40be098d0b98 RSS feed for Facilitation and Administration Service Lead at Matchtech. en-gb Mon, 25 May 2026 11:07:10 GMT https://jobs.co.uk/job/facilitation-and-administration-service-lead-matchtech--7302606e-5531-4065-9dc2-40be098d0b98 https://jobs.co.uk/job/facilitation-and-administration-service-lead-matchtech--7302606e-5531-4065-9dc2-40be098d0b98 Wed, 06 May 2026 23:00:00 GMT Location: Warminster | Salary: Negotiable | Type: Permanent | We''re seeking an experienced Service Lead to manage and optimise end-to-end facilitation and administrative support services across a large, complex, multi-stakeholder programme within a highly regulated environment. Key Responsibilities Lead ITIL-aligned service delivery, driving performance against SLAs/KPIs Own governance frameworks, reporting cycles, and senior stakeholder engagement Manage and mature RAID processes (risks, assumptions, issues, dependencies) incl. tracking, mitigation and reporting Drive continuous improvement using Lean / Six Sigma methodologies Optimise workflows and introduce automation to improve efficiency Lead and develop high-performing facilitation and admin teams Tools & Environment ServiceNow (service management) MS365 (SharePoint, Teams, Excel) Power BI (dashboards & reporting) Jira / Confluence (workflow & knowledge management) Structured governance frameworks and automation tooling Experience Required Service delivery leadership within defence, engineering, or regulated environments Strong governance, reporting and RAID management experience Proven stakeholder engagement across complex programmes Continuous improvement... Permanent