Extra Care Scheme Manager

JOB DESCRIPTION

Our Extra Care schemes support older people living in their own homes by providing a warm and friendly housing management service.

We have a permanent opportunity for an Extra Care Scheme Manager to join our team in Castle Ham Lodge, Okehampton, working 35 hours per week, Monday to Friday.

As an Extra Care Scheme Manager, you will be responsible for delivering an effective housing management service to residents. You will provide high-quality, person-centred housing support that enhances residents’ quality of life, promotes independence and sustains a vibrant, safe, and inclusive community.

You will manage all day-to-day operations of the scheme, including the overall Health and Safety, line management of scheme staff, oversight of tenancy and leasehold matters, and maintenance of professional standards of service delivery. Working closely with residents, internal teams, Social Services, the on-site Care Team, and external agencies, you will ensure that residents receive appropriate support, have choice and control, and live in an environment that meets their physical, mental, and emotional needs.

Travel will be required as a part of this role, so you will need a full UK driving licence and access to your own car.

Skills and experience

Essential

• A sensitive and supportive approach to vulnerable residents, maintaining dignity and self-respect at all times.
• Experience managing a service that provides care and support to older people, with a focus on service improvement and consultation with residents.
• Experience managing budgets and understanding commercial data.
• Knowledge of welfare benefits and experience handling harassment and nuisance.
• Ability to work independently, make decisions within established systems and policies, and use digital technology confidently.
• Strong verbal and written communication skills, with the ability to produce clear reports.
• Understanding of current issues relating to social housing, care for older people, and the ageing process, with empathy for residents’ needs and appropriate use of manual handling techniques.

• Housing management experience.
• Experience managing specialist rented housing.
• Knowledge of basic maintenance and related matters, and experience managing Health and Safety in a residential environment.