Extra Care - Operations Support Manager (South) - South East, UK

Overview

Extra Care - Operations Support Manager (South)Salary: £54,829 per annumLocation: Mobile, South Region (Areas to be covered include; Norfolk, Suffolk, Cambridgeshire, Oxfordshire, West Sussex, Hampshire, Berkshire, Wiltshire, Bristol and Devon)This is a Permanent, Full Time vacancyRole and responsibilities

Hours: Full time - 35 hours per week / 70 hours over two weeks (nine-day fortnight)We are currently looking to recruit to this fantastic opportunity here at Housing 21, for the role of Extra Care – Operations Support Manager.Support and assist the Regional Senior Leadership Team and Operational Team in managing a portfolio of Extra care services in a defined geographical patch to ensure high quality housing and care services are maintained and resident satisfaction is achieved.Support the Regional Extra Care Managers by ensuring consistent management cover for Extra Care schemes without a dedicated manager, prioritising service quality and residents’ experience, whilst ensuring employee engagement.Provide an enhanced and pro-active management support to regional teams, with a focus on intensive support, action planning and oversight for Extra Care schemes identified through data as at risk of non-compliance or poor-quality.Assist in the management support within the Region for change initiatives, ensuring schemes flagged as outliers are provided with additional support and coaching to embed the change successfully.This is a mobile role requiring frequent travel across the area to fulfil role requirements.Geographical coverage

Areas to be covered include; Norfolk, Suffolk, Cambridgeshire, Oxfordshire, West Sussex, Hampshire, Berkshire, Wiltshire, Bristol and Devon.What we’re looking for

The essential requirements for the role include:Experience of working within a management capacity within social care / housingExperience in implementing SMART action plans to achieve timely improvements through effective coaching, mentoring and managementExperience of delivering training to othersGood knowledge of CQC regulations and associated legislationGood knowledge of the Social Housing Sector and the relevant legislationUnderstanding and knowledge of:Health and Safety LegislationMental Capacity Act 2005DOLS and LPSEquality Act 2010Care Act 2014Safeguarding AdultsMental health act 1986Multi-agency risk assessment meetingsDomestic Abuse Act 2021RoSH standardsWorking in partnership with the local authorities and building and maintaining relationshipsGood general standard of education with GCSEs (Grade C or above) in English and Maths or relevant experienceRelevant professional Qualification (e.g. Diploma in social care level 4/5 and at least level in the Chartered Institute of Housing (or be prepared to work towards it))An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.Closing date for applications is 28 September 2025.Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid ..... full job details .....