Export & Order Processing Coordinator

Export and Order Processing CoordinatorLocation: GuildfordSalary: £30-35kHours: Monday -FridayInterviewing: ASAPAre you a detail-driven professional with a passion for logistics and customer service? We are looking for an experienced

Export and Order Processing Coordinator

to join a fast growing organisation in Guildford!This is a pivotal role where you will manage the full order cycle - from receipt to delivery - while working closely with international suppliers and B2B clients across the UK and Europe.Overview

Responsibilities

Order ManagementReceive, validate, and enter customer orders into ERP systems.Confirm product availability, pricing, shipping terms, and lead times.Maintain accurate documentation and records throughout the order cycle.Ensure all order details (quantities, delivery dates, formats, currencies, pricing) are correct and communicated clearly.Prepare customer-specific paperwork in line with individual SOPs.Liaise with Chambers of Commerce and suppliers for export documentation when required.Inventory and Stock CoordinationMonitor stock levels and coordinate with warehouse and procurement teams.Alert teams to low-stock items, backorders, or delays.Maintain high data accuracy within company systems.Customer CommunicationAct as a point of contact for B2B customers regarding order status and shipping updates.Review customer intake plans and contribute to stock forecasting.Provide timely updates and respond to inquiries or complaints professionally.Communicate with mid and senior-level client contacts, maintaining strong relationships.Reporting and Continuous ImprovementGenerate reports on open orders, delivery performance, and KPIs.Support initiatives to improve order accuracy and customer satisfaction.Identify inefficiencies and recommend process improvements.Share customer feedback with internal teams to drive service enhancements.Requirements

Ideally 5+ years'' experience in order processing, logistics, or supply chain coordination.Experience working with international suppliers, ideally in China.Familiarity with UK and European B2B clients and basic customs requirements.Proficiency in ERP/order management systems.Strong Excel or Google Sheets skills.Excellent communication and multitasking abilities.High attention to detail.Knowledge of export logistics, customs processes, and Incoterms (FOB, EXW, DDP).( Desired )Experience working with distributors, retailers, or wholesale customers.

(Desired)If you think you have the suitable skills for this role then

APPLY

now or email Annie,

annie.hollidge@office-angels.com

to discuss this opportunity further.We look forward to hearing from you!Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our ..... full job details .....