Export Customer Service Advisor

As an Export Customer Service Advisor in Ossett, you''ll play a vital role in supporting the smooth flow of international operations within the industrial and manufacturing sector. You''ll handle customer queries, process orders, and ensure timely communication to help the business deliver excellent service.

Client Details

This role is with a company in the industrial and manufacturing industry, based in Ossett.

Description

• Manage and process export customer orders efficiently and accurately.
• Respond to customer queries and provide regular updates on orders and deliveries.
• Coordinate with internal teams to ensure timely dispatch of goods.
• Prepare and manage export documentation in compliance with regulations.
• Monitor and track shipments, addressing any delays or issues promptly.
• Maintain accurate records of customer interactions and transactions.
• Support the resolution of customer complaints or disputes in a professional manner.
• Collaborate with the logistics team to optimise delivery schedules and costs.

Profile

A successful Export Customer Service Advisor should have:

• Experience in customer service, preferably in the industrial or manufacturing sector.
• Knowledge of export processes and documentation.
• Strong organisational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using computer systems and software for order processing.
• A proactive approach to problem-solving and the ability to work under pressure.

Job Offer

• Weekly pay.
• Start date 14th September.
• Free on-site parking.
• Temporary contract based in Ossett.