Export Customer Service Advisor

Our clients have an exciting opportunity for an Export Customer Services Advisor to join their growing team, close to Havant.-



The Customer Services Advisor will be responsible for supporting the Export Sales teams by managing customer enquiries, ensuring quotations are delivered on time, and helping to coordinate export logistics.


Duties & Responsibilities

• Deliver outstanding customer service to all external and internal stakeholders.
• Manage incoming sales-related enquiries via phone and email.
• Administer documentation for Letters of Credit and other international payment methods.
• Liaise with Operations to expedite export projects and resolve delays.
• Support the Sales and Marketing teams with administrative tasks as needed.
• Coordinate and host visits by clients, designers, and regulatory authorities to company sites or reference projects.
• Undertake additional duties as assigned by management to support business needs.

Required Skills & Experience:

• Proven experience in a sales support or customer service role.
• Ability to understand and communicate technical product information clearly.
• Prior experience in customer service, ideally within export or technical environments.

Benefits:

• Ample free onsite parking
• Early finish and dress-down Fridays
• Above statutory-holiday allowance plus able to buy additional holiday
• Company social events
• Employee Assistance Programme
• Eyecare vouchers
• Cycle to work scheme
• Friendly and supportive environment

Working Hours:
Mon to Thurs 08:00-16:30 & Fri 08:00-14:30