Export Administrator

Location: Doncaster
Contract: Permanent, Full Time

Department: Commercial
 

About the Role

We are seeking a highly organised and proactive Export Administrator to join our busy and fast-paced Commercial Team. This role provides essential administrative support across UK Pet Food sales and export operations, ensuring efficient documentation, excellent customer service, and seamless coordination between internal teams and external partners.

This position is ideal for someone who thrives in a demanding environment, is confident managing multiple deadlines, and has a strong eye for detail.

Key Responsibilities

• Provide full administrative support to the Commercial Team
• Manage customer account databases, including data entry, KPI reporting and data analysis
• Handle customer enquiries for both UK and Export sales
• Complete export documentation including invoicing, shipping documents, re-scheduling and delivery paperwork
• Ensure accurate and timely submission of all global export documents (EHCs, COO’s, Vet certificates, etc.)
• Liaise with customers, logistics partners, APHA, Veterinary Officers and the Chamber of Commerce to ensure just-in-time delivery of documentation
• Chase relevant contacts to prevent delays, demurrage penalties and GAFTA charges
• Build strong working relationships with internal teams (Transport, Production, Quality) and external customers
• Coordinate UK and international transport, including scheduling collections and deliveries
• Manage sales enquiries, organise sales coordination and support contract management
• Provide up-to-date scheduling reports for active contracts
• Liaise with laboratories and the Quality Department to ensure products meet customer specifications
• Schedule PAP deliveries and arrange transport with both SARIA and third-party providers
• Retrieve and provide site collection numbers from NAV
• General administration and other ad-hoc duties as required

What We’re Looking For

Essential Qualifications

• 5 GCSEs Grade C or above (including Maths and English) or equivalent

Experience

• Previous experience in an administrative or office-based role

Skills & Competencies

• Strong IT skills, particularly Microsoft Word and Excel
• Excellent written and verbal communication
• Confident problem-solver with strong investigatory skills
• Ability to multitask and meet strict deadlines
• Strong organisational skills and attention to detail
• Ability to analyse information from multiple sources and make effective decisions
• Able to prioritise workload independently
• Positive, proactive and focused attitude
• Able to work well both independently and as part of a team

Working Arrangements

• Full-time, permanent position
• Office-based in Doncaster