Export Account Advisor (Customer Service)

THE COMPANY Ramsden International are an award-winning British Grocery Export Business, proud to supply 24,000+ products to more than 650 customers in 133 countries worldwide. HYBRID WORKING POLICY (39 hours per week) Monday and Friday working from home. Tuesday, Wednesday and Thursday working from the Head Office in Grimsby. JOB PURPOSE Working with a team of Export Account Advisors, managing a number of accounts within various countries Worldwide. You will be responsible for day-to-day communication with your customers ensuring they experience world class customer service. You will manage your own workload and ensure that customer deadlines are met, and revenue targets achieved. You will need to have excellent written and verbal communication skills. KEY RESPONSIBILITIES Providing world class customer service to all our customers. Receive, quote and process customer orders through to invoice in accordance with territory requirements and provide aftercare for all our orders. Communicate with internal stakeholders for commercial, data and financial queries. Monitoring availability of orders, highlighting any shortages of concern to drive best possible availability. Monitoring sales, upselling and avoiding lost/lapsed customers on all your accounts. Act as a helpdesk function supporting customers with any queries including IT queries relating to our ordering system. Promoting customer self-service through Ramsden Internationals E-Commerce platform. Co-ordinate a number of ..... full job details .....