Experienced Travel Claims Handler
£24500/annum
Travel Claims Handler
Cardiff (Hybrid Working)
Yolk Recruitment are working with a growing insurance services provider in central Cardiff who are looking to welcome a new Travel Claims Handler into their friendly, supportive team. This is a full-time, permanent role with a hybrid working model (2-3 days in the city centre office).
If you''ve got experience in travel claims and are looking for a role where your hard work is noticed, your ideas are valued, and you''ll be part of a close-knit team that works together to achieve great results, then this could be the perfect move for you.
The company partners with some of the UK''s best-known car and travel insurance brands, and pride themselves on delivering a first-class service across claims handling, underwriting, customer care, pricing and more. They''re passionate about their people, offering a positive working environment with plenty of support and opportunities to grow.
What you''ll be doing:
Providing excellent customer service, supporting people through their claims journey. This will be via email and telephone.
Reviewing and assessing travel claims fairly, including liability and compensation.
Spotting potential fraud and recovery opportunities to protect customers and the business.
Supporting the Claims Team Leader with day-to-day tasks.
Managing your caseload proactively and efficiently.
Negotiating fair and accurate settlements.
What you''ll bring:
At least 12 months'' experience in a travel insurance claims role (essential).
Strong communication skills, with confidence to coach and share feedback.
A team player who''s organised, self-motivated and deadline-focused.
Knowledge of regulatory and compliance requirements within insurance.
A caring, customer-first approach with the ability to handle sensitive claims professionally.
Why you''ll love working here:
Starting salary from -24,500 (higher with experience).
33 days'' annual leave (25 days + bank holidays), rising with service.
Flexibility to buy or sell up to 5 days'' holiday per year.
Hybrid working - enjoy the balance of home and office.
Regular salary reviews to reward your development.
Nest pension scheme.
Discounts on technology, wellbeing, and lifestyle perks.
Cycle to Work scheme.
Employee Assistance Programme for extra support.
Optional healthcare and dental plans.