Experienced Conveyancing Client Care Manager

Job Description: Job Title: Experienced Conveyancing Client Care ManagerLocation: NorthamptonJob Type: Full-time Permanent - Onsite - Monday to FridaySalary: Starting from £35k+ (DOE)Contact: OperationsWe are working with a well-established and reputable UK law firm that specialises in residential conveyancing.Known for their strong client service and professional standards, they are now looking to appoint an experienced Conveyancing Client Care Manager to support their continued growth.The firm offers a supportive and progressive working environment, with clear routes for internal promotion, professional development, and personal growth.Role OverviewThis is an excellent opportunity for a client-focused professional with a solid background in conveyancing. The role involves managing the client experience throughout the conveyancing journey, ensuring a high standard of communication, care, and service from instruction through to completion.You will work closely with the legal team to proactively address client needs, manage expectations, and help the firm maintain its strong reputation for customer service.Key ResponsibilitiesAct as the main point of contact for clients throughout the conveyancing process.Ensure timely, clear, and professional communication with clients at all stages.Collaborate with conveyancers and support staff to ensure smooth file progression.Address client queries and concerns with empathy and efficiency.Monitor client feedback and contribute to ..... full job details .....