https://jobs.co.uk/job/experienced-1st2nd-line-it-support-technician-optisoft--8bef0eb1-c77e-4ee8-bf46-130569e3d723 RSS feed for Experienced 1st/2nd Line IT Support Technician at Optisoft. en-gb Fri, 11 Sep 2026 19:15:45 GMT https://jobs.co.uk/job/experienced-1st2nd-line-it-support-technician-optisoft--8bef0eb1-c77e-4ee8-bf46-130569e3d723 https://jobs.co.uk/job/experienced-1st2nd-line-it-support-technician-optisoft--8bef0eb1-c77e-4ee8-bf46-130569e3d723 Thu, 10 Sep 2026 23:00:00 GMT Location: York | Salary: £25000 - £27000/annum | Type: Permanent | Job Title: IT Support Technician - 1st / 2nd Line Location: York, North Yorkshire Salary: -25,000 - -27,000 dependent on experience Job Type: Permanent, Full time Hours of work: 8:30am - 5:00pm Monday - Friday. About us: Optisoft is one of the market leaders in providing specialist IT solutions for opticians and the optical profession. Our head office is in York with our customers based throughout the UK and Ireland. About the role: We are looking for an experienced IT professional to join our office-based Support Desk Team in providing a high quality and efficient service to over 500 customers with their hardware and software. Responsibilities will include: Provide telephone support for customers in difficulty with software or hardware. Analyse and resolve the customer''s problems as quickly and efficiently as possible. Dial in to the customer''s system to provide remote support when necessary. Log all calls on the company''s support software and update as necessary. Document and report ''bugs'' / ''change requests'' to Development. Make courtesy calls to customers who have not contacted the Support Desk for more than 6 months. There may be some trav... Permanent