Executive Enquires Advisor

Executive Enquiries AdvisorContract Type: 3-month contractJob Type: Full-timeLocation: Pitsea, BasildonSalary: £14.34 per hour (PAYE)Working Hours: Monday to Friday, 9am - 5pmWe are seeking an Executive Enquiries Advisor for a 3-month contract. This role involves handling complaints directed to the CEO''s office. The position is office-based with a hybrid working arrangement to be confirmed.Day-to-day of the role:Handle and respond to complex enquiries and complaints directed to the CEO''s office, ensuring a professional and timely resolution.Analyse and investigate complaints to understand underlying issues and gather necessary information.Coordinate with various departments to collect data and responses as part of the complaint resolution process.Prepare detailed reports and summaries of complaints for review by senior management.Maintain a high standard of customer service and confidentiality at all times.Required Skills and Qualifications:Proven experience in complaints handling or a similar role.Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to work independently and manage multiple tasks effectively.Proficient in Microsoft Office and experience with CRM systems.To apply for the Executive Enquiries Advisor position, please submit your CV detailing your relevant experience. ..... full job details .....