Executive Director - Modernisation and Customer Delivery

Executive Director - Modernisation and Customer Delivery About the role Dorset is a place that rewards the curious and frustrates anyone who thinks running a modern council is simple. We''re working hard to become a genuinely modern, sustainable unitary council, one where technology, data and customer experience aren''t afterthoughts, but the infrastructure that holds everything together. This role is how we get there. You''ll be joining the Senior Leadership Team, reporting directly to the Chief Executive. Your directorate is around 550 colleagues across Customer Experience, Technology, Digital and Data, Libraries, Revenues and Benefits, and the Transformation Management Office. The portfolio is broad and the work is real - this isn''t a strategy role that floats above delivery. You''ll be accountable for both. What you''ll be doing You''ll lead the council''s digital and data strategy from the front - setting direction, driving delivery and making sure investment decisions are grounded in actual user need rather than aspiration. That means: setting and delivering a modern, resilient digital strategy built around outcomes for residents leading major transformation programmes with proper governance, honest benefits tracking and clear accountability acting as the council''s senior accountable officer for cyber security and information governance championing user-centred design and making sure our services work for everyone, not just the easy-to-reach building digital ..... full job details .....