Events Operations Manager

Company Description

The Hoxton Shepherds Bush is our fourth London Hoxton and located in the heart of Shepherds Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chets serving Thai American comfort food. We are now looking for an Event Operations Managerto join our team and play a crucial part in our brand in this new neighbourhood.Were looking for an experienced hand, who relishes the opportunity to improve what we do and add their flavour.Job Description

What youll doManage day and evening events, working within the strategy and events programme set by our Sales, Meeting and Events and Ops teams.Take overall responsibility for the health and safety of anyone using the area, including yourself.Provide a secure environment for customers and their property.Operations Manager will need to attend all weekly operations meetings when there are events and any additional staff needed for events will need to be requested and confirmed in advance with FandB. This will include Security.Hire, train and schedule managers, supervisors and employees in all areas of responsibility. Conduct regular departmental meetings and training sessions. Represent the company as an ambassador of hospitality and warmth in all interactions with members, visitors, partners, vendors, and staff.Ascertain the departmental training needs to further develop SOPs as business needs arise/change. Own the SOP processes, regularly review and update when needed and in line with changing operational needs.Pro-actively provide input and feedback, look for opportunities to improve and innovate how were using the space and how we manage it.Whether its setting up the space for day or evening, handling ad-hoc requests and queries, dealing with invoices or gathering feedback

we rely on you to ensure internal and external customers have the best possible experience with us.Handle stock and expenses and manage the relationship with our events suppliers and contractors.Monitor and maintain operation and overhead cost to maintain maximum revenue to the organisation.Overall organization, tidiness, and stocking of all work/lounge/service areas.Work closely with rest of the team to ensure back-of-house storage areas are maintained to ensure orderliness, safety and health standardsQualifications

What were looking forPrevious experience in managing an events space, ideally in hospitality, leisure or hotel backgroundsFantastic customer service is at the heart of your approach; you''re imaginative when it comes to creating experiences.Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results.A natural people leader, you create an atmosphere where people can be productive and enjoy what they do.Highly organised and detail orientated, someone you can rely on to know the answers, or where to find them.Enthusiastic, confident, and warm, you want to be part of a team that works hard, supports each other and has fun with it along the way.Demonstrates strong leadership skillsWorks in a highly organized mannerAbility to flourish while working against deadlinesAbility to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written formAbility to coordinate and oversee multiple tasks simultaneouslyExhibits excellent interpersonal skillsKnowledge of Delphi and Micro Fidelio Opera desirable3 + year background within events management preferableAdditional Information

Whats in it for youCompetitive salaryBecome part of a team thats very passionate about creating great hospitality experiences.A competitive package inclusive of discretionary incentive and plenty of opportunity for development.28 days holiday (inclusive of bank holidays), pension, private medical and life insurance.Food on us during your shift.Enjoy a free night at The Hoxton and a meal for two when you first start with us.Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.Time off to volunteer with one of our partner charities.The opportunity to join an innovative, fast-growing, international group thats committed to not just building new hotels but building a global brand.The chance to challenge the norm and work in an environment that is both creative and rewarding.Excellent discounts across The Hoxton and the global Ennismore ..... full job details .....