Events Manager

Reception and Events ManagerJob Type: Full-timeSalary: £28.000-£30.000paWe are seeking a Reception and Events Manager to take full responsibility for our Reception and Events functions, ensuring an exceptional guest experience aligned with four-star hospitality standards. This role involves managing staff, coordinating logistics, overseeing budgets, and acting as the main point of contact to deliver a seamless guest journey.Day-to-day of the role:Team Management and OperationsLead and manage Reception and Events Coordinators to achieve high performance standards.Ensure complaint handling protocols are followed, escalating issues appropriately.Build and maintain strong internal and external relationships.Support senior management in ensuring effective credit control procedures.Complete daily operational reports and checklists.Assist in maintaining accurate financial records and weekly account balancing.Oversee all administrative functions for Reception.Support recruitment, onboarding, and training of new team members.Provide health and safety guidance to all new starters.Continuously improve reception operations, including systems and processes.Conduct performance reviews and probation assessments in a timely manner.Maintain security across all operational areas.Ensure team members maintain professional presentation standards.Customer ExperienceEnsure all guests are greeted warmly, checked in efficiently, and allocated rooms promptly.Maintain high standards of customer ..... full job details .....