Events and Business Development Account Manager

Job Overview

This role is to work alongside the Account Director in managing the account and leverage ''full service'' possibilities to elevate and broaden the services we currently offer. Working as a team to support each other as required as you maintain existing relationships and seek new ones as we look to grow the account to achieve its full potential across all areas. Building upon existing relationships, you are responsible for organically developing these areas and identifying new business opportunities whilst also building trust and confidence by overseeing flawless delivery of existing projects. Gather relevant business intelligence for clients to create and update account plans.Duties to include

A clear scope of work for the Client Services\'' Project ManagerTo be a senior point of contact for advice and support for the rest of the Client Service teamRegular check-ins and support as required, attend planning and client meetings as requiredHold regular 1-to-1 performance sessionsManage HR Administration for Project Manager (sign off of exs, Holiday and sickness)Responsible for Client Service commercial forecasting and margin improvement and teaching your team best-practiceSpecific Client Objectives

Provide strategic, consultative guidance to the client around the use of events (face to face or online), and work to develop our client as a true full-service client, maximising and selling all Strata service offeringsIdentify potential for new business opportunities to deliver account growth and working with the Account Director create a strategic account plan for Client Service and UK opportunities to demonstrate a thorough understanding of the client business and influence client thinking in a way that mutually benefits the client and agencyBuild and maintain strong relationships with all key client contactsCoordinate and lead any response to client briefBe confident in interrogating and challenging a client brief and providing exciting thought-provoking solutionsAttend all critical client meetings/calls (where appropriate) alongside the Project Team to ensure consistency of delivery and trustAnticipate possible issues and "think on your feet" when challenged by clients.In partnership with the Account Director, manage resources efficiently and effectively, including sourcing appropriate freelance staff where appropriateUse your judgement to decide on levels of delegation and resources requiredAttend weekly Operations calls and commercial workshops as requiredUse your good grounding in production and technical services, logistics and delegate processes when working and pre-event and onsite delivery teamsUsing the existing STRATA back-to-basics process and your deep understanding of how these departments work, ensure internal teams are briefed correctly on requirementsEngage with all departments across the agency; early anticipation of requirements is a mustBuild and maintain effective strategic supplier relationships and contract negotiations as requiredWhere needed (if no Project Manager is present) oversee or produce event tasks, including initial brainstorms, proposal generation, statement of work, service level agreement, kick-off meetings, project plans, budgets, timelines, taking and distributing contact reports for internal and external meetings, management of team hours, delegate management and onsite event management, as well as other event tasks required to deliver the project to an excellent standard;Maximise gross profit margin for the account and contribute towards sales and margin targetsContribute to forecasting and financial account planning, feeding in client intelligence and maintaining Procim, working with the Client Services DirectorSign off project budgets ensuring inclusions, general calculations and management fees/margin levels are appropriate before commercial sign-off.Ensure that client budgets are maintained proactively and accurately and are issued promptlyEnsure contingency plans are created and in place to effectively manage crises and support business continuity related to all allocated client accountsEnsure that quality processes and tools are incorporated into all daily activities to drive process efficiencies and maintain the highest client service standardsAttend all events onsite to oversee delivery, support the onsite team and ensure total client satisfactionEmployee Benefits

25 days annual leave, plus usual Bank HolidaysHealth Insurance (on completion of probation)Workplace pension schemeDeath in service schemeCycle to work schemeRegular social eventsOur Principles

We are a people-first brand experience agency with a set of core principles that guide our every action by measuring:A win for the client

Client success is at the forefront of everything we do. We measure our success by the impact we make for our clients. We strive to exceed your expectations, delivering moments that matter with results that matter.A win for the company

We believe in long-term partnerships and sustainable growth. When your business prospers, so does ours. Our commitment to excellence and innovation means we\''re always ahead of the curve, offering you the best in brand experiences.A win for the team

Our team is the lifeblood of our agency. We celebrate diversity, promote collaboration, and foster an inclusive culture where every team member feels valued and empowered. When our team thrives, their passion and dedication is reflected in everything we deliver.A win for you

Whether you''re engaging us for your events, already fostering a career at Strata, or considering one, our goal is to create a win for you. We\''re dedicated to providing our employees with an enriching workplace that supports their growth and well-being. For our clients, a win means achieving your objectives and making your brand shine.A win for the planet

We are committed to making environmentally responsible choices in our work. We recognise our responsibility to minimise our impact on the planet and contribute to a sustainable future. From eco-friendly event practices to conscious resource management, we aim to create events that are a win for the ..... full job details .....