Events Account Manager

Overview

Gray Dawes Group is a multi-award winning, global travel management company with offices in the United Kingdom, The Netherlands, Australia and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.Gray Dawes Events are part of the wider Gray Dawes group, we are a growing team of Event experts with a laser focus on offering our clients unique first class experiences. We’re not just there to deliver high quality events, innovative experiences all with the slickest execution, we’re there as an extension of our clients’ own organisations – their out-of-house events department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. And we always deliver… better!As we head into an exciting phase for Gray Dawes Events we’re looking to further develop the overall strategy and vision of the Events department. The successful candidate will work alongside the senior members of the team to help shape the future.If this all sounds like something you want to be a part of then we''d like to hear from you. We offer a fantastic work environment, with all the benefits and perks you’d expect from a forward-thinking and people-focussed organisation. And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family.Join Our JourneyOur UK based Events Team are looking to hire an experienced Events Account Manager to join our existing team. In this role you will develop and maintain relationships with clients, identifying new opportunities, converting enquiries and securing new and repeat business alongside building client relationships and managing client event accounts.This is a hybrid position, you’ll be required to be in the office 3 days a week and homeworking the remainder of the week (after you have passed your probationary and training period) unless you have events to manage. Flexibility is essential for this role.What You’ll Do

Develop and manage a portfolio of key accounts, fostering strong relationships with existing clients and supporting implementation of new business.Act as the key contact for clients with events and groups business, obtaining a deep understanding of client business objectives and event requirements to provide tailored event solutions.Lead regular business review meetings, analysing data to identify patterns, uncover opportunities and develop strategic plans that drive client growth.Proactively engage in selling our event services, supporting revenue growth and contributing to the growth strategy.Contribute to client’s events through advising on beneficial additional services; creative ideas; business solutions and negotiation.Work closely with the Event Managers to develop proposals for pitches.Work alongside Event Managers from kick-off to completion to ensure high level of execution and delivery.Keep the events team informed of significant client developments and ensure internal records are accurate and up to date.Support the escalation process for complaints and client feedback, ensuring issues are addressed efficiently and effectively.What we’re looking for

Proven experience as an Account Manager or Events Manager in the Events or related Industry.Exceptional client service skills.Strong communication, presentation and organisational skills.Exceptional problem solving and decision-making abilities.You’ll have a keen eye for detail and a commitment to delivering exceptional customer service.Good understanding of Account Management tools and processes.Business and commercial awareness.Ability to prepare and interpret data to aid decision-making and story telling.Flexible, adaptable style and approach.What We Can Offer

We’re really proud of our culture at Gray Dawes, a family run business where we live and breathe our values and encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. As we continue to grow, there will be career opportunities available for our people as well as the chance to be with us during this exciting period of change. Our benefits include;Competitive annual leave plus bank holidaysHybrid WorkingGroup Life CoverEAP SchemePension SchemeVolunteering days with our chosen company charityTravel DiscountsChristmas Savings SchemeSeason Ticket LoansWhat Happens Next

Once we’ve received your details, our Hiring Managers will review your skills and experience to see if you’re a match. If we think we can move forward, we’ll get in touch with you directly to arrange an interview to find out more about you.We’re an equal opportunities employer and are committed to providing reasonable adjustments to our applicants and employees.Seniority level

AssociateEmployment type

Full-timeJob function

Business DevelopmentIndustries

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