Event Technology Manager

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new and traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by CandIT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, and 2022 by Chief Marketer.The ideal candidate would represent the FIRST brand as a dedicated resource within our Solutions division and assume the role of Event Technology Manager. The Event Technology Manager will oversee the high-quality operations of technology, event websites/apps, data management, and other analytics.The Event Technology Manager will consistently deliver exceptional service to our clients through excellent project management and a keen eye for detail.Your ContributionsImplementation and project management of event registration websites, app builds and all technological aspects of our eventsKeep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as wellInnovating new technology and how integration will flow between systemsDatabase Management: ensuring consistency of information and generating lists upon requestManage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etcAssist in the development and management of online registrationManage relationships with technology suppliers, including the negotiation of contractsEffectively communicate with internal and external clients over the phone, in person and via emailWork with event Project Managers/Coordinators on overall program logistics, production, and implementationDatabase management to ensure consistency of information, accurate data, inputting new data when required and generating lists and reports upon requestCoordinate planning and utilisation of the mobile app. May assist with build depending on the platformBe a lead contact for attendee management and technology vendors, including pre-event and during executionResponsible for all registration collateral and equipment managementCreate and distribute post-event client surveysRegistration desk flow design and set upReview and manage any relevant third-party vendor invoice reconciliation, e.g. badging/attendee tracking, etcProvide insight into the user experience of all pre-event and onsite registration for both virtual and in-person eventsProvide training support to team members on current technology and processesAbility to travel domestically and internationally in support of client eventsSupport other members of the department as needed on ad-hoc projectsAct as an ambassador for the FIRST brand, leading by example and displaying the company’s core values (Ambition, Creativity, Excellence, Integrity, Teamwork)As part of the interview process, you will be expected to complete a skills assessment test.What We Are Looking ForPlease be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact recruiting@firstagency.com if you need an accommodation at any stage of the recruitment process.Extensive, Comprehensive experience required, including meeting planning and coordination, including event and registration technologyProficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, EventbriteExperience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platformsExperience in integrating customer relationship management software, such as Marketo, Salesforce, and Dealcloud, with event registration management systems such as CventHighly motivated, able to work independentlyExhibit strong work ethic, patience, and a winning attitudeFlexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotelyAbility to manage multiple projects simultaneouslyStrong proficiency with Microsoft Office – specifically with Excel and PowerPointStrong oral and written communication skillsCustomer focus and approachable demeanourIndependent and critical thinker with a keen sense of judgementQuick and strategic problem solverAt FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That''s why we offer a range of benefits and perks to support your personal and professional growth:Private Medical Insurance with BUPA from day one28 Days Annual Leave PLUS Bank Holidays20 Days of Sick Pay each YearEnhanced Parental Leave (Maternity and Paternity)Wellness StipendComplimentary access to Headspace, Rocket Lawyer and MavenLife InsuranceEmployee Assistance Program (EAP)Cycle to Work SchemeSeason Ticket LoanPension Scheme EnhancementsDiscretionary Bonus StructureGlobal Opportunities: With a presence in 7 countries worldwide including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.#LI-TS1 #LI-hybridFIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable ..... full job details .....