Event Technology & Delegate Engagement Manager (FTC)

Event Technology and Delegate Engagement Manager (FTC)

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Event Technology and Delegate Engagement Manager (FTC)

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IGD (Institute of Grocery Distribution)Event Technology and Delegate Engagement Manager (FTC)

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Event Technology and Delegate Engagement Manager (FTC)

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Job title - Event Technology and Delegate Engagement Manager (12 month FTC)Location - near Watford, HertsSalary - competitive salary + great benefitsCan you make sense of ever-changing event technology?We are looking for an event technology and delegate engagement expert who can ensure a positive attendee experience at our memorable events.About the roleIGD Events bring people and thinking together through compelling experiences that create meaningful, memorable and actionable content. We engage with and create communities, share valuable insights and make people and business more successful.This role is crucial to IGD, using and driving event technology to provide market-leading customer service and interaction that ensures each attendee has the best possible experience – of both the event and IGD.You will be able to make sense of ever-changing functionality and how different layers of technology work together, evaluating the objectives from all angles, using your project management skills to implement processes and solutions and deliver the objectives of each event.You will be a strategic influencer that brings to life the event proposition within an event technology platform and an attendee engagement expert with deep understanding of planning and execution throughout the event cycle.You will provide market leading customer service that ensure each attendee has the best possible experienceThis role covers Customer trade briefings, IGD engagement activity and our leadership briefings. It also covers face to face and virtual platforms.The responsibilitiesReporting into Head of Event Operations and managing Delegate Engagement Administrator these include:The customer engagement experienceResponsibility for the overall delegate journey and the delivery of event technology, along with the data aspects of IGD events.Creating and delivering event technology and delegate engagement solutions to meet event objectives. Implementing process change and improvements across event technologyResearching new technology applications and ways to innovate with the current platform to both enhance the delegate experience and improve the delegate awareness and understanding of IGD.Looking for opportunities to drive commercial activation and awareness through our technologyYou will be responsible for the delegate journey and management to create a positive, consistent and unified customer and delegate experience in a joined up way across all our events.Effective and efficient delegate registration onsite, including the sourcing and management of suitable technology.The data journeyWorking with the customer insight, finance and IT teams, you’ll be responsible for maintaining an integrated data journey. You will be accountable for data accuracy, identifying, implementing improvements and prioritising issues for all customer registration information.Planning and communicationBy keeping the delegate’s requirements and value at the heart of every message, you’ll be creating communication plans across a complex attendee matrix, making sure that tone of voice and messaging is delivered in collaboration with the rest of the marketing and communication activity.What you bringExtensive knowledge and a passion for event technology platforms with a good understanding the nuance of different systemsA proven track record of implementing dramatic process change and improvement across event technologyWide-ranging experience in attendee management with large scale events, both virtually and onsiteThe team management skills to guide and implement efficient processes for the order and attendee management team (full time and freelance)Great decision making, business planning and data accuracy skillsRelationship building; the ability to influence both internal and external stakeholders to find the best possible solutionsAnd the ability to analyse, understand and define learnings to implement improvements.The rewardsWe offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance, where you are empowered and trusted to manage your timeThe locationWe are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from central LondonOur behavioursWe''re hungry for betterWe solve it togetherWe make it happenWe say what needs to be saidMore about our peopleWe’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our customers and themselves.We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We therefore welcome applications from diverse candidates. This includes people with disabilities, so please discuss any adjustments that you may require throughout the selection and assessment process.More about IGDAt IGD (Institute of Grocery Distribution), we serve as a unique, impartial force for good, driven by our charitable status and commitment to public benefit. Our purpose is clear: to unite and inspire everyone to deliver a thriving food system. We achieve this by acting as a trusted convener, uniting stakeholders from across the entire agrifood supply chain to address critical challenges.We foster collaboration through a broad range of forums, bringing together businesses, policymakers, and thought leaders. By providing evidence-based insights, credible research, and strategic foresight, we help organisations make informed decisions that not only benefit their operations but also contribute to the collective good of society.This is funded through our work with hundreds of clients from across the global food and consumer goods landscape.#GrowInspireChange: Join our team to help us make a positive impactGet in touch – we’re looking forward to working with youSeniority level

Seniority level AssociateEmployment type

Employment type ContractJob function

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