Negotiable
Event Production Manager – Convene
Please note: Candidates must currently reside in the UK and be able to work in the UK without sponsorship.Convene is an Equal Employment Opportunity Employer. We believe diverse teams are the best teams and we are committed to creating an inclusive and equitable workplace where everyone can be their true selves.We’re seeking an Event Production Manager to join our Operations team. The Event Production Manager reports to the Venue Manager and acts as the primary point of contact for clients during the planning process, coordinating with on-site event, technology, and control room teams to ensure a seamless meeting event experience from start to finish. The role supports hybrid, virtual, and physical meetings and upholds Convene’s hospitality standards at all times.What You’ll Do
Plan and oversee meetings programs across physical, hybrid, and virtual formats.Communicate effectively with clients, associates, and all Convene departments in a courteous, service-oriented manner.Listen to and clarify concerns from associates and clients.Serve as a pre-sales support function for the Sales team, advising on deadlines and requirements; assist with room diagrams, photos, and facility insights; help relationship managers move clients through the contract phase.Develop event timelines and communicate pre-production deadlines.Schedule and host kick-off calls with clients.Act as the primary client contact leading up to the day of the event.Prepare and distribute room diagrams; finalize menus and timing with the culinary and service team.Collaborate with AV Production to plan run of show for physical, hybrid, and Studio Events; host Run of Show reviews with AV Production and Event Operations Manager.Oversee execution of tasks by the Event Operations Team; assign and manage event tasks in project management tools; ensure tasks are completed to standard and on time.Create and maintain detailed event documentation; produce PEOs, program diagrams, and invoices.Collect livestream platform details (agenda, speaker details, sponsor details, collateral); manage client expectations on available features; inform future platform enhancements with Product and Design teams.Conduct pre-event and post-event debriefs; follow up on post-event deliverables.Hold weekly event and PEO meetings; provide status updates on pre-production milestones to internal and external stakeholders.Supervise calculation of program checks with client approval and signatures; ensure collection of all program balances.What We Look For
3+ years in a customer-facing role.Experience in event planning and project management.Comfort with web-based collaboration tools (e.g., Slack, Salesforce, Smartsheets, Google Suite).Familiarity with SaaS and event/platform/video/web conferencing is a plus.Strong business acumen and ability to stay calm under pressure.Natural problem solver, focused on meeting customer needs.Able to multitask and focused on customer satisfaction.Why Convene
Convene is a global hospitality company that manages a growing portfolio of brands focused on revolutionizing how people meet, work, and gather. We offer on-site culinary, in-room A/V, production services, and dedicated hospitality staffing across nearly 40 locations in multiple cities.Benefits
Health: Private medical insurance; subsidised eye care; subsidised fitness membership; Employee Assistance Program.Time Off: 25 days annual leave plus bank holidays; sick pay; bonus scheme; rail season ticket/education loans; Cycle to Work subsidies.Development: Continuous professional and personal development support; recognition programs.Community: Opportunities to volunteer and contribute to community initiatives.Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds and ..... full job details .....
Negotiable