European Customer Service Representative

European Customer Service RepresentativeLocation: Wrexham Type: Permanent Hours: Full-timeAre you a customer-focused professional who thrives in a fast-paced, international environment? Do you enjoy building strong relationships, solving problems, and delivering exceptional service? If so, this could be an excellent next step in your career.We''re partnering with a global leader in advanced materials and chemical solutions, who are looking to appoint a European Customer Service Representative to join their high-performing Composite Materials team in Wrexham.The OpportunityThis is a pivotal, customer representative role where you will manage a portfolio of European customers, acting as their primary point of contact. You will take ownership of the full order lifecycle while working collaboratively across internal teams to ensure a seamless customer experience.You''ll play a key role in maintaining service excellence, supporting supply chain coordination, and driving customer satisfaction across a complex, international landscape.Key ResponsibilitiesManage customer orders end-to-end, from order entry through to delivery and invoicingAct as the main point of contact between customers and internal teams, including Planning, Logistics, Quality, and SalesMaintain accurate customer, pricing, and contract data within system(s)Manage customer portals, including order uploads, KPI tracking, and documentationSupport the resolution of customer queries, complaints, rebates, and ..... full job details .....