EUD Engineer

End User Device (EUD) EngineerIndustry: Public Services, SC will be requiredDaily Rate: £250 per day, inside IR35Contract Length: 6 monthsDriving Required: Yes, Full Clean UK LicenseWorking Pattern: Full Time, 37 hours per week, Oxford, On-siteOverview:Our client is seeking a dedicated End User Device (EUD) Engineer to enhance the quality of service delivery within the public services sector. This temporary position is crucial for ensuring that end users receive exceptional support and that service disruptions are minimised.Key Responsibilities:Deliver outstanding customer support to the user base, ensuring a high-quality experience that aligns with business impact and service level agreements (SLAs).Troubleshoot and resolve EUD incidents, requests, and problems within established SLAs, identifying trends and patterns to proactively address issues.Communicate necessary changes to documentation and knowledge articles to the EUD Senior Engineer.Assist in the coordination of moves, projects, events, and technology provisions, ensuring proactive service delivery.Meet agreed Key Performance Indicators (KPIs), User Experience Agreements, and SLAs.Adhere to established processes and procedures with a focus on asset management governance.Identify opportunities for service improvement and escalate to EUD Senior Engineers as necessary.Qualifications and Skills:Previous experience in ICT operational delivery (essential).Proven track record of supporting Windows 10, smartphones, ..... full job details .....