EUC Engineer

EUC Engineer Role

Full-time, permanent position

Location: 4 days in Canary Wharf & 1 day WFH

Need to have construction experience

Main Responsibilities

• Act as the primary contact for the IT Department regarding EUC asset lifecycle management - covering provisioning, deployment, maintenance, recycling, redeployment and retirement of laptops, tablets and mobile phones.
• Complete the physical device lifecycle: provision new hardware, securely wipe and recycle returned devices, and redeploy refurbished assets to maximise value and minimise waste.
• Receive, log and manage to resolution EUC-related incidents and requests within the IT Service Management platform.
• Maintain and update the asset management database, ensuring accurate tracking of all changes and lifecycle stages.
• JML Process Management: Oversee the technical execution of the Joiners, Movers and Leavers (JML) lifecycle, ensuring rapid hardware preparation, data wiping and secure asset reclamation.
• Device Logistics: Manage the operational workflow for physical device deployment, tracking inventory, hardware lifecycles and the coordination of shipments across company locations.
• Provide a high level of customer service and adhere to service management principles and processes (ITIL).
• Own and delegate priority incidents and requests related to EUC assets.

If you''re interested and have the right experience, then please apply or reach out to Paige Camies at the Fawkes & Reece office today!