EU Logistics Co-Ordinator

European Time Critical Logistics Coordinator (Based in Redditch)

Hours of work: Monday – Thursday (09.30 – 6.00) and Fridays either 08:30-17:00 or 09:00-17:30 depending on preference. Additional shifts available on a weekend for optional overtime

Permanent, full-time position

Salary - Up to £36,000 per annum

Our client, a successful International 3rd Party Logistics organisation are looking for a experienced European Time Critical Logistics Coordinator to join their growing team. The successful candidate will take have experience in EU Transport (Time-Critical preferred) and a passion for exceptional customer service within the transport forwarding industry.

Your duties will include:

• Managing customer enquiries/orders by phone and email and loading them onto the system
• Booking and tracking shipments
• Quoting shipments for EU and UK transport
• Offering multiple solutions
• Dealing with line stoppage situations
• Offering airfreight solutions
• Sourcing and communicating with suppliers required for transport
• Responding to customer enquiries, providing quotations and keeping them updated as to the progress of jobs
• Closing out job files by obtaining POD and any other required information (Purchase orders, SPTR references etc) and scanning documents onto the system
• Reviewing routes and suppliers to ensure transport is planned cost effectively and to maximise profitability
• Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
• Ensuring jobs are completed on the system and checked prior to invoicing
• Ensuring paperwork is filed accurately and in a timely manner
• Managing priorities to achieve desired results and deadlines
• Liaising with Operations, Accounts and Warehouse
• Effective escalation of issues relating to customer/System requirements
• Maintenance of system data and its integrity Issue
• Managing and monitoring KPIs
• Ensuring all support tasks are undertaken and completed in a timely and accurate manner

The successful candidate will have the following experience & personal competencies:

• Must be computer literate including MS Office, email, spreadsheets and databases
• Good level of numeracy and literacy
• CPC (an advantage but not essential)
• Must be able to deal with time sensitive shipments inclusive of potential line stoppages
• Sound knowledge of the Transport and Freight forwarding industry
• Account management and development
• Good communication skills
• KPI management
• Experience in a similar environment in required, preferably working with OEMs and tier 1 suppliers
• Experience in a fast-paced environment is essential
• European planning experience is essential

The successful candidate must always be in full control and be able to communicate at the highest level, have a can-do attitude and take pride in the job, with transport / logistic experience. This role is working within a team and collaboration is key.

Company benefits including 25 days holiday plus bank holidays with option to purchase up to an additional 5 days

If you're an experienced European Transport professional, who can be a flexible team player, looking to take the next step in your career then please apply with a copy of your CV. We'd love to hear from you!