Estates Officer

We are seeking a dedicated and proactive Estates Officer to join a highly respected Housing Association. This role is pivotal in ensuring the safety, cleanliness, and compliance of their-estates and communal areas. If you are passionate about delivering high-quality, customer-focused services and thrive in a collaborative environment, we encourage you to apply. -

As an Estates Officer, you will: -
- Deliver high-quality estate caretaker services, including cleaning, minor repairs, and maintaining communal areas. -
- Conduct regular safety inspections, including fire alarms, smoke vents, emergency lights, and legionella checks. -
- Identify and address compliance breaches, escalating issues as necessary. -
- Collaborate with team members to improve estate services and ensure customer satisfaction. -
- Act as an ambassador for the organisation, maintaining effective communication with customers and stakeholders. -
- Ensure compliance with health and safety policies, completing risk assessments and maintaining accurate records. -
- Report incidents such as vandalism, crime, and safeguarding concerns. -
- Maintain equipment and materials in good working order. -

To succeed in this role, you should have: -
- A strong record of achievement in estate caretaking or a related field. -
- Relevant gardening or cleaning qualifications, or equivalent work experience. -
- A full, valid driving license. -
- Comprehensive knowledge of caretaking and gardening services. -
- Strong decision-making skills and the ability to manage risks effectively. -
- Excellent written, verbal, and interpersonal communication skills. -
- A commitment to delivering excellent customer service and promoting diversity and inclusion. -

Your daily activities will include: -
- Conducting safety checks and inspections of communal areas. -
- Cleaning, litter picking, and performing minor repairs to maintain high standards. -
- Ensuring communal bin stores are safe and tidy. -
- Responding to customer complaints and feedback to improve services. -
- Collaborating with team members to address estate-related issues. -
- Reporting incidents and ensuring compliance with health and safety regulations. -
- Attending meetings and training sessions to stay updated on best practices. -