Estate Agency Complaint Case Handler

Job DescriptionLocation: Leighton Buzzard initially with a move to our new Milton Keynes officeYour role:Investigate and respond to complaints from vendor/purchaser clients impartially and empathetically, using legislation and Codes of Practice to form conclusions.Support branches with Estate Agency compliance queries via email and phone, escalating when necessary.Ensure a strong understanding of The Property Ombudsman Code of Practice and Estate Agency legislation.Working hours: Monday - Friday 9am - 5:30pm.We offer flexibility with working hours and can adjust them to accommodate the needs of the successful candidate, ensuring a schedule that works for both you and the business.What''s in it for you as our Estate Agency Complaint Case Handler: Full training and development opportunities.Excellent career progression, with opportunities across the business.Perks at Work - Discounts on products and services, inc gym discountsGroup Discounts on Property Services, inc estate agency, mortgage, conveyancing and surveying servicesAviva Digicare - inc digital GP and annual health checkAccess to our Employee Assistance Programme - 24/7 support for you and your familyCar Leasing SchemePension SchemeOption to purchase additional holiday.Skills and Experience required of an Estate Agency Complaint Case Handler:Communication skills, both written and verbalAbility to demonstrate a confident telephone mannerOrganisation skills and attention to detailDriven and Self MotivatedStrong ..... full job details .....