Escalator Technical Manager

Technical Escalator Manager Job at Stannah - South - Join our Team Stannah, a trusted name in lift and escalator solution, is seeking a Technical Escalator Manager to lead national efforts in improving first-time fix rates and reducing repeat call incidents across a major client portfolio This role is to cover the North of England.As the Technical Escalator Manager, you will play a key role in developing a strategic improvement plan that enhances the technical knowledge and skills of both engineers and field management.By fostering a culture of technical excellence, you will ensure that product-specific support documentation and maintenance methodologies are developed and embedded across the team.This role involves regular collaboration with engineers, field managers, and suppliers to identify issues, deliver training programs, and implement process improvements to optimise asset reliability and customer satisfaction.This position requires an experienced professional from the escalator industry, capable of driving technical improvements and ensuring operational excellence across the national portfolio.Travelling and occasional overnight stays will be required as part of this role. Technical Escalator Manager Key ResponsibilitiesDevelop and implement a national plan to improve first-time fix rates and reduce repeat service calls.Analyze performance data to identify underperforming assets and deploy targeted technical solutions.Design and deliver technical training for ..... full job details .....