ERP/Technical Customer Support Manager - Hybrid / Remote

You don''t just manage support - you roll up your sleeves, dive into complex issues, and craft experiences that turn frustrated customers into loyal advocates. If solving technical problems and leading teams energizes you, this role was made for someone at the top of their game.ERP/Technical Customer Support Manager£60,000 - £65,000 base + up to 10% performance bonus + other benefits Hybrid UK/NationalStack:Join a fast-growing software business that powers the operational backbone of hundreds of UK companies-from SMEs to multi-channel retailers. ERP systems, integrations, inventory, orders, and accounting-when everything runs smoothly, customers scale confidently. When it doesn''t, they need someone who takes full ownership: someone who can lead the team and get hands-on with high-priority support tickets and P1 escalations. That someone? Could be you.Payoff:As ERP/Technical Customer Support Manager, you''ll wear two hats:• Leader: Coach and grow your team, influence product decisions, and ensure customers don''t just use the software-they thrive with it. • Hands-on Expert: Step in on complex technical issues, tackle priority escalations, and solve problems directly alongside your team.Required Experience and Technical Skills:• 5+ years'' management experience in customer support or technical teams. • ERP experience supporting multi-channel, operational software. • Strong SQL skills and ability to interrogate and analyse databases. • Proven ability to troubleshoot and ..... full job details .....