ERP Support manager

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working!An ERP Support Manager (ERP, Application Support, CRM, Stock Management) is required by a well-established, profitable software company based in Hemel Hempstead with nearly 30 years'' experience delivering cutting-edge ERP solutions to the wholesale, distribution, and retail sectors. This team support the flagship ERP product, which is a fully configurable ERP platform used by businesses ranging from food distributors, wholesalers, builders merchants and manufacturing companiesTo be successful you''ll need:Experience managing ERP support teams (5-8 people), ideally across 1st to 3rd line support.Hands-on ERP application support experience (not just people management).Background supporting configurable ERP platforms.Understanding of ERP, order processing, invoicing, stock, and trade counter modules.Proven ability managing support escalation processes and issues.Exposure to AI in support environments is a strong plus.This ERP Support Manager role offers a chance to develop within a high-growth company where training is baked into the culture. You''ll be working on a highly configurable, ever-evolving ERP platform with bi-weekly product updates and extensive opportunities to build deep application knowledge.Day to day, you''ll lead and manage a support function of up to 8, including 3 team leads across all support tiers. You''ll ..... full job details .....