ERP Support Analyst Application Support

If you''re the type of person who enjoys figuring out why something isn''t working, improving processes, and helping people get the most from business systems, this could be worth a conversation. We''re working with a well-established international business looking to strengthen its Enterprise Applications team with an experienced Application Support Analyst. This is a role where you''ll have real ownership, working closely with users across the business to support critical applications, resolve issues, manage change requests, and improve the overall support function. Rather than sitting behind a queue of tickets all day, you''ll be involved in understanding how the business operates, identifying recurring issues, creating better ways of working, and helping drive improvements across key systems and processes.Role: ERP Support Analyst Application Support Salary: Up to £40,000Location: Wolverhampton The Role Support and troubleshoot business-critical applications and ERP systemsManage incidents, service requests, problem investigations and change requestsWork closely with users and stakeholders across multiple sitesCreate and maintain support documentation, process guides and knowledge articlesHelp improve support processes and introduce more efficient ways of workingSupport system upgrades, migrations and post-implementation activitiesEnsure support requests are managed within agreed service levels What We''re Looking For Experience in an Application Support, ERP Support or ..... full job details .....