ER Specialist

Our client, a leading organisation in the HR sector, is currently seeking an ER Specialist to join their team on a contract basis. This dynamic role spans multiple locations, including Farnborough, Boscombe, and Malvern, requiring a minimum of 3 days per week on-site. The position is offered for a 6-month duration and requires BPSS clearance.

• Deliver timely ER advice to empower functional managers in proactively managing their ER cases.
• Coach, support, and upskill functional managers to develop ER capability within the company.
• Collaborate with People Partners, Advisors, and the in-house Legal team to resolve complex ER cases.
• Identify case trends and design, deliver, and implement upskilling sessions for managers.
• Review People Instructions, Toolkits, and Knowledge Guides, suggesting amendments to stay up-to-date with legislative changes and good practices.
• Maintain accurate records of all actions and documentation related to case management.
• Regularly review the casework team mailbox and respond to enquiries within 24 hours.

• Ability to draw together and analyse different viewpoints.
• Strong problem-solving and conflict management skills.
• Excellent negotiating, persuading, and influencing abilities.
• Ability to quickly build positive relations with managers, Global Employee Voice Reps, and, where appropriate, Trade Unions.
• Assess ER risks and take appropriate steps to resolve cases within the legal framework.
• Strong coaching and advisory skills with effective questioning techniques.
• Exceptional verbal and written communication skills with high attention to detail.
• Ability to prioritise tasks and perform well under pressure.

• Minimum CIPD Level 5 qualified or equivalent experience.
• Significant experience in managing high volumes of complex ER cases at pace.
• Demonstrable experience in upskilling managers and mentoring junior team members.
• Experience in working within complex organisations or with complex technologies.
• Experience in managing the return to onsite working is advantageous.

If you are an experienced HR professional with a solid understanding of ER case work, and you''re looking for a challenging new opportunity, we would love to hear from you. Apply now to join our client''s team and make a difference.