Entry Level Complaints Investigator

Are you a highly analytical individual with a passion for data-driven investigation? Do you excel at dissecting complex problems to find the root cause?Join our leading medical device facility in Witney as a Complaints Investigator. This is a crucial, hands-on technical role centered on forensic investigation and data analysis of returned products. Please Note: This is strictly an investigation and quality control position, not a customer service role.Location: Witney, OxfordshireSalary: £15.29 per hourShift Pattern: 4-on, 4-off (7 AM - 7 PM)Core Responsibilities: The Technical InvestigationAs a Complaints Investigator, you will play a key role in maintaining product quality and safety standards:Forensic Investigation: Conduct detailed, technical investigations on returned medical devices to accurately determine the root cause of product issues and failure modes.Advanced Data Analysis: Utilise sophisticated computer systems, particularly MS Excel, to rigorously analyse complaint data, spot emerging trends, and identify opportunities for proactive prevention.Quality Process Enhancement: Actively contribute to enhancing departmental procedures, documentation, and overall efficiency within quality control efforts.Global Insight Sharing: Collaborate and communicate investigation findings and key insights with our quality and engineering teams across the globe.Management Reporting: Accurately document and flag significant, recurring complaint trends to management for strategic ..... full job details .....